Solutions

AI customer service for real estate

Portal leads arrive at night and go cold before an agent calls back.

In short

AI customer service for real estate is a website assistant that answers buyer questions from your own content, captures the enquiry and hands it to your team. It is built for agency owner or listing agent dealing with portal leads arrive at night and go cold before an agent calls back.

Agency owner or listing agent
Answers cite your content
Lead captured with the conversation
Handoff to a person
Live in about 10 minutes

Buyer psychology

What the agency owner or listing agent is actually thinking

The decision is emotional before it is technical. These four things decide whether they try the assistant.

What triggers the search

Portal leads arrive at night and go cold before an agent calls back.

What they are afraid of

A bot that confirms a viewing or a price that is no longer true.

The objection to answer

“Buyers want to talk to an agent, not a machine.”

The proof that closes it

The assistant qualifies and books, then hands the thread to the agent.

The problem

What real estate teams deal with

Slow first response

Portal leads expect an answer in minutes, not the next morning.

Repeat listing questions

Price, size and availability asked on every listing.

Unqualified viewings

Agents spend Saturdays on buyers who are not ready.

No record of enquiries

Calls happen on personal phones and disappear.

In practice

A real real estate conversation

BA

Real Estate

AI assistant · answers from your content

Is the 3-bed on Oak Street still available?

Yes — 3-bed from $410k, two units left. Viewings run Tuesday to Saturday.Source: Oak Street listing

Can I see it this week?

I can pass your details to the agent for a slot. What is your email?Source: Lead captured

Ask anything…

Sample conversation. Answers come from the content you publish.

Decision criteria

What buyers compare

Capability	DeskClerk AI	A generic chatbot
Answers from listing content	Yes	Generic script
Availability invented	Never	Often
Viewing request captured	Yes	Rare
Handoff to the agent	Included	Add-on

Search and AI answers

How real estate buyers search

Buyers ask search engines and AI assistants the same questions they would ask a person. This page and the assistant answer with the same facts.

ai chatbot for real estatereal estate lead responseproperty enquiry chatbotbook viewings 24/7real estate lead qualification

Questions they type or ask AI

“Is the 3-bedroom still available?”
“What is the asking price and are there fees?”
“Can I book a viewing this week?”
“Which schools are near this property?”
“Is parking included?”
“How long has it been on the market?”

Why this matters for GEO

AI assistants quote pages that state facts clearly, in question-and-answer form. Each answer here cites the page it came from, so the same fact appears in search, in chat and in the assistant’s summary.

Guardrails

What it will not do in real estate

No invented availability

It quotes the listing content; it will not confirm a property is available if the page does not say so.

Viewings go to a person

A booking request collects contact details and passes the thread to the agent.

No legal or mortgage advice

Questions about contracts or financing are handed off.

Outcomes

What changes in the first month

Faster first reply

Buyers get an answer in seconds, at any hour.

More booked viewings

Contact details captured before the agent calls.

Better-qualified buyers

Budget and timing collected in the conversation.

Behind the answers

One knowledge base, cited on every reply

Paste your URL or upload the documents you already have. The assistant chunks and indexes them and shows the source under each answer.

Pages, PDFs, Word, spreadsheets
50 MB per file
10M characters per site
Gaps listed in the visitor's words

By the numbers

The product behind this page

Only counts we can verify.

14

product features

4

interface languages

11

file formats

10

minutes to set up

“We started with the question that filled our inbox, then added the rest.”

Agency owner or listing agent · DeskClerk AI customer

FAQ

Frequently asked questions

Can it confirm a property is available?

Only if your listing content says so; otherwise it collects details for the agent.

Can it book viewings?

It captures the request and the agent confirms the slot; direct calendar booking is not part of the product.

Does it work with portal leads?

It answers on your website; portal messages can be handled by the same team.

Can it answer questions about schools or transport?

Only from content you add, such as a neighbourhood guide.

Will it give mortgage advice?

No. Financing questions are handed to a person.

Can each branch have its own content?

Yes, each site has its own knowledge base.

Do I need a developer to install it?

No. You paste one script tag before the closing body tag of your site, or use a code block in your builder. Most sites are live in about 10 minutes.

Which file types can I add to the knowledge base?

PDF, DOCX, RTF, XLSX, XLS, CSV, PPTX, PPT, TXT, MD, HTML, JSON and XML — 11 format processors. Up to 50 MB per file and up to 200 pages per PDF. Scanned images are not supported.

Which languages does it answer in?

It answers in the visitor's language, using your content. Interface text is available in English, Chinese, German and Arabic today; more interface languages are planned.

How is usage counted?

One visitor message or one assistant reply is one message. One question plus one answer is two messages, so plans are quoted in complete answers — 1,250 answers per month on Basic is 2,500 messages.