Knowledge Base is not a demo screen — it runs on the site you already have.
Drop in the documents you already have. The assistant chunks, indexes and cites them — and tells you which questions it still cannot answer.
An AI knowledge base is the content your assistant answers from. DeskClerk AI indexes your public pages and uploaded documents, splits them into searchable chunks, and cites the chunk behind every answer.
You can see exactly what the assistant can search, down to the chunk.
per file
pages per PDF
characters per site
Policies, price lists and product sheets live in different folders and formats.
The site changes; the chatbot's script does not.
Nobody can say which document produced an answer.
You only discover missing content when a customer complains.
Crawl public pages or upload PDF, DOCX, RTF, XLSX, XLS, CSV, PPTX, PPT, TXT, MD, HTML, JSON and XML.
Documents are split into readable chunks with page numbers where available.
The visitor and your team see which page or file the answer came from.
Questions the content cannot answer are listed with the visitor's wording.
Uploading a new version replaces the old chunks instead of duplicating them.
50 MB per file, 200 pages per PDF and 10 million characters per site.
Product pages, size charts and return policies in one place.
Datasheets, price lists and shipping terms indexed together.
Policies answered from the approved document, with the source shown.
One knowledge base answers visitors in their own language.
| Capability | DeskClerk AI | A generic chatbot |
|---|---|---|
| Upload documents, not just a URL | Yes, 11 formats | Often URL only |
| Source shown under each answer | Yes | Rare |
| Gap detection | Yes | No |
| Per-site isolation | Yes | Varies |
Answers visitor questions from your own content — and cites the source
Real-time chat with AI first, humans when needed — all in one inbox.
A lightweight chat widget that matches your brand — free to start.
Turn conversations into contacts — automatically saved to your list.
The full capability list in one place
Answer product and shipping questions before checkout
Qualify international buyers around the clock
Plans, quotas and what is included
Knowledge Base is not a demo screen — it runs on the site you already have.
A visitor asks the question you have answered a hundred times. The assistant replies from your content, shows the source, and captures the details when it matters.
Only counts we can verify.
Start with 100 free chats. No credit card to begin, live in about 10 minutes.