DeskClerk AI
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Help Center

What can we help you with?

Search the guides, or jump to the part of setup you are working on.

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Popular questionsSetup in 3 stepsContact supportSystem status
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Start with a topic

Getting started

Add your site, check answers and go live.

Open →

Knowledge base

Files, limits and how sources work.

Open →

Leads & handoff

Where contacts go and how a person takes over.

Open →

Embed & widget

One script tag, appearance and placement.

Open →

Billing

Plans, quotas, trial conversion and add-ons.

Open →

Security

Isolation, audit logs, backups and deletion.

Open →
Setup

From zero to live in three steps

1

Add your content

Paste a URL or upload the files that already answer your customers' questions.

Knowledge base guide →
2

Review the answers

Ask the ten questions you get most. Fix the content where an answer is missing.

How answers work →
3

Embed the widget

Paste one script tag, check it in a private window, then go live.

Widget guide →
Guides

Six guides that cover most setups

Type in the search box above to filter these guides.

Still stuck?

A person answers, usually within one business day

Include your site URL and the question your visitors ask most. We reply with a concrete suggestion, not a brochure.

Contact support
All systems operational · status page
Response times
1business day
10minutes to set up
6languages live
FAQ

More questions

FAQ

Frequently asked questions

No. One script tag before the closing body tag, or a code block in your builder. Most sites are live in about 10 minutes.
PDF, DOCX, RTF, XLSX, XLS, CSV, PPTX, PPT, TXT, MD, HTML, JSON and XML — 11 format processors. Scanned images are not supported.
It answers in the visitor's language from your content. Interface text is available in English, Chinese, German and Arabic today.
Yes — conversations and leads are exportable from the workspace.
Support is by email and the Help Center; Enterprise includes onboarding help.
Email [email protected] with details and we will respond quickly.
Comparison

Self-serve or ask a person

CapabilityDeskClerk AIWaiting for a reply
Answer available immediatelyGuidesBusiness hours
Search across guidesYesNo
A person repliesWithin one business dayWithin one business day
Account-specific helpContact supportContact support
Setup stepsThree, documentedVaries
By the numbers

The limits, stated up front

No surprises after you upload.

11
file formats
50
MB per file
200
pages per PDF
10000000
characters per site
Stacked folders and documents on a desk

Your content is the knowledge base — start there.

Related

Keep reading

AI Chatbot

How answers are produced

Knowledge base

Files and limits

Chat widget

Embed and appearance

Human handoff

Routing to a person

Pricing

Plans and quotas

Security

Data protection

Status

Current availability

Contact

Talk to support

Next step

Three ways to go further

Start the trial

100 chats, no card until your knowledge base is ready.

Try the demo

Ask 20 questions without signing up.

Read the blog

Short, specific setup notes.

Put an assistant on your website today

Start with 100 free chats. No credit card to begin, live in about 10 minutes.

Start free Talk to us first