Integration

WhatsApp + AI Customer Service

Guide visitors to WhatsApp for human chat, with AI answering first.

In short

DeskClerk AI on WhatsApp means adding the AI assistant to your WhatsApp site with one script tag or code block. There is no plugin to install and no theme edit; the assistant answers from the content you add, shows its source and hands off to your team.

One script tag or code block
No plugin or theme edit
Answers from your own content
Works with your existing design
Live in about 10 minutes

SETUP

Add it to WhatsApp in minutes

The assistant answers on your website first. When a conversation needs a person, it can point the visitor to WhatsApp or notify your team there. WhatsApp itself is not a native chat channel in the current product.

Copy the snippet

Take the embed code from your workspace; it contains the site key.

Paste it into WhatsApp

Paste it before the closing body tag of your WhatsApp site.

Check the widget

Open the site in a private window, ask a question and confirm the source appears.

Capabilities

What it does, in detail

Answers from your site's content

The assistant uses the knowledge base for that site, not a generic model.

Matches your design

Position, colours, logo and copy are configurable per site.

Captures the enquiry

Contact details are collected inside the chat when intent appears.

Hands off to a person

Complex questions reach your team with the conversation attached.

No plugin maintenance

A script tag survives theme updates and builder changes.

A smartphone on a desk with a softly blurred messaging screen

The widget on a WhatsApp site looks like part of the WhatsApp site.

No plugin

One script tag, and nothing to maintain

Plugins break when a theme updates. A script tag does not. You can remove it in seconds and it works the same across builders.

No plugin installation
No theme edits
Survives builder updates
Remove by deleting one line

Comparison

Plugin versus script tag

Capability	DeskClerk AI	A plugin
Installation	One script tag	Plugin + settings
Survives theme updates	Yes	Often breaks
Works outside the builder	Yes	No
Remove cleanly	Delete one line	Uninstall

By the numbers

What you get on day one

Limits stated up front.

11

file formats

50

MB per file

10

minutes to set up

100

free chats

Before you paste

A five-minute checklist

Paste it before the closing body tag of your WhatsApp site.
Purge the cache after adding the snippet
Check the widget in a private window
Ask a question you know the answer to
Confirm the source appears
Restrict it to the pages you want

A monitor showing a softly blurred dashboard

After launch

See what visitors ask on this platform

Conversation volume, top questions and gaps are reported per site, so you know which page to write next.

Top questions
Knowledge gaps
Lead sources
Weekly digest

Fit

Who it is for

Store owners

Answer product and policy questions without extra staff.

Agencies

Ship the same assistant on every WhatsApp site you build.

B2B teams

Qualify enquiries outside office hours.

Multi-site owners

One workspace, a different knowledge base per site.

FAQ

Frequently asked questions

Does it work with my WhatsApp theme?

Yes. The widget is a single script tag, independent of the theme.

Will it slow my site down?

The script is loaded with defer and has a small footprint; it does not block page rendering.

Can I style it to match?

Yes — position, colours, logo, radius and greeting text are configurable.

Where exactly do I paste the code?

Paste it before the closing body tag of your WhatsApp site.

Do I need a plugin?

No. The widget is one script tag or code block; there is no WhatsApp plugin to install.

Can I use my own domain?

Yes, binding a customer-owned domain is included on every plan.

Does it work with caching?

Yes; if you use a caching layer, purge it after adding the snippet so returning visitors get the new page.

Can I hide it on some pages?

Yes, the snippet can be limited to the pages you choose.

Do I need a developer to install it?

No. You paste one script tag before the closing body tag of your site, or use a code block in your builder. Most sites are live in about 10 minutes.

Which file types can I add to the knowledge base?

PDF, DOCX, RTF, XLSX, XLS, CSV, PPTX, PPT, TXT, MD, HTML, JSON and XML — 11 format processors. Up to 50 MB per file and up to 200 pages per PDF. Scanned images are not supported.

Which languages does it answer in?

It answers in the visitor's language, using your content. Interface text is available in English, Chinese, German and Arabic today; more interface languages are planned.

How is usage counted?

One visitor message or one assistant reply is one message. One question plus one answer is two messages, so plans are quoted in complete answers — 1,250 answers per month on Basic is 2,500 messages.

What happens when the assistant cannot answer?

It says so, records the question as a knowledge gap, and can hand the conversation to your team. Handoff asks the visitor for contact details first.