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Home / Features / Customization
Customization

Change it while you look at it.

Name, tone, greeting, quick questions, colours and placement — edited on the left, visible on the right.

Acme Support
FriendlyFormalNeutral
Good afternoon. How may I help?
ShippingPricingReturns
Acme Support
Typically replies instantly
Good afternoon. How may I help?
ShippingPricing
In short

Chatbot customization covers appearance, copy and behaviour: the widget's colours, logo and position, the greeting and quick questions, and the tone the assistant uses. DeskClerk AI keeps all of it in the workspace, with a preview before publishing.

  • Position, colours, logo, radius
  • Editable greeting and quick questions
  • Tone: friendly, formal, neutral
  • Preview before publishing
  • No code
Options

The settings people actually change

Appearance

Position, colour, logo, corner radius and launcher style.

Voice

Tone, greeting, input placeholder and error copy.

Behaviour

Quick questions, recommended cards, handoff and AI toggle.

The problem

Where it hurts today

Off-brand assistant

A vendor-styled bubble on a designed site.

Wrong voice

A playful tone on a law firm's site.

Developer dependency

Every text change becomes a ticket.

No preview

Changes go live before anyone sees them.

Capabilities

What it does, in detail

Appearance

Position, theme colour, logo, corner radius and launcher style.

Copy

Greeting, input placeholder, send and close labels, error messages.

Tone

Friendly, formal or neutral, applied to the assistant's answers.

Quick questions

Up to six starter questions, editable per site.

Preview

See the widget change as you edit, before publishing.

Recommended cards

Show product or plan cards from your content, with an on/off switch.

Fit

Who it is for

Brand teams

Keep the assistant inside the design system.

Regulated firms

Use a formal tone and approved wording.

Agencies

Different settings per client site.

Non-technical teams

Change copy without a release.

Comparison

How it differs

CapabilityDeskClerk AIA generic chatbot
Editable copyYesLimited
Tone controlYesFixed
Live previewYesRare
Developer neededNoOften
FAQ

Frequently asked questions

Yes, the preview updates as you edit and publishing is a button.
Yes: friendly, formal or neutral.
Yes, appearance and copy are per site.
No, all settings are in the workspace.
Yes, the launcher style and position are configurable.
No. You paste one script tag before the closing body tag of your site, or use a code block in your builder. Most sites are live in about 10 minutes.
PDF, DOCX, RTF, XLSX, XLS, CSV, PPTX, PPT, TXT, MD, HTML, JSON and XML — 11 format processors. Up to 50 MB per file and up to 200 pages per PDF. Scanned images are not supported.
It answers in the visitor's language, using your content. Interface text is available in English, Chinese, German and Arabic today; more interface languages are planned.
One visitor message or one assistant reply is one message. One question plus one answer is two messages, so plans are quoted in complete answers — 1,250 answers per month on Basic is 2,500 messages.
It says so, records the question as a knowledge gap, and can hand the conversation to your team. Handoff asks the visitor for contact details first.
Related

Keep reading

AI Chatbot

Answers visitor questions from your own content — and cites the source

Live Chat

Real-time chat with AI first, humans when needed — all in one inbox.

Chat Widget

A lightweight chat widget that matches your brand — free to start.

Knowledge Base

Feed it your website, PDFs and docs — it answers from them, with sourc

All features

The full capability list in one place

E-commerce

Answer product and shipping questions before checkout

B2B export

Qualify international buyers around the clock

Pricing

Plans, quotas and what is included

Customization in a real workspace

Customization is not a demo screen — it runs on the site you already have.

In practice

What it looks like on a normal Tuesday

A visitor asks the question you have answered a hundred times. The assistant replies from your content, shows the source, and captures the details when it matters.

  • Colors, logo, position and launcher style
  • Custom greeting and conversation starters
  • Choose the AI's tone of voice
  • Custom domain and widget title
A monitor showing a softly blurred dashboard
“It answers the way we would answer, because it only uses what we published.”
Operations manager · DeskClerk AI customer
Also included

The details that matter

By the numbers

The product behind this page

Only counts we can verify.

14
product features
4
interface languages
11
file formats
10
minutes to set up

Put an assistant on your website today

Start with 100 free chats. No credit card to begin, live in about 10 minutes.

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