Both products can answer. The difference is where the answer comes from.
A practical look at where the two products differ. We only list what we can verify from public information — check the other vendor's current pricing before deciding.
This page compares DeskClerk AI with Tidio on the things a buyer can verify: starting price, answers grounded in your own content, source citations, lead capture, handoff and white label. It does not score product quality, and Tidio's plans may change.
| Feature | DeskClerk AI | Tidio |
|---|---|---|
| Knowledge from your own site | Included | Usually included |
| Source shown under each answer | Yes | Varies by plan |
| Lead capture inside chat | Included | Often an add-on |
| Human handoff | Included | Usually higher tiers |
| White label / no watermark | Included | Often paid add-on |
| Interface languages | 4 today (more planned) | Varies |
| Open API | Included from Professional | Often higher tiers |
“Varies” means the competitor's published information does not state a single answer, or it changes by plan. This page is not a review of their product quality.
Collect the questions and answers from your current tool.
Upload the documents or paste the pages that hold the answers.
Run both assistants for a week, then remove the old widget.
List the channels your team relies on, then confirm both products cover them.
An assistant is only as good as the pages and files you give it.
Decide who receives a handoff and within what hours.
Check notice periods and data export before cancelling anything.
Both products can answer. The difference is where the answer comes from.
DeskClerk AI answers from the content you add, shows the source and records the questions it cannot answer. That is the part most comparisons skip.
Verify against the vendor's current page.
There is no automated migration from Tidio. You add your content, review a few answers and embed one script tag; both tools can run side by side for a week.
Start with 100 free chats. No credit card to begin, live in about 10 minutes.