Plugins vs. one-line embeds — what actually works.
A plugin can add menu clutter and update risk. A single script tag works the same on every theme and can be removed in seconds.
In WordPress, use a footer-code plugin or your theme's footer template. Do not paste it into post content — it will only load on that page.
If you use a caching plugin, purge the cache after adding the snippet. Otherwise visitors may get a page without the widget.
Open the site in a private window, check that the bubble appears, ask a question you know the answer to, and confirm the source is shown.
In your theme footer or a footer-code plugin, so it loads on every page. Pasting it into post content only loads it on that one post.
Purge the cache after adding the snippet, otherwise returning visitors may get a page without the widget. If you show a cookie notice, check that the widget still loads after consent.
Open the site in a private window, confirm the bubble appears, ask a question you know the answer to and check that the source is shown.
When a policy changes, update the page and the answer follows. Re-uploading a document replaces its old chunks instead of duplicating them.
Product notes checked against what the software actually does. Updated October 2026.
This guide is part of the DeskClerk AI blog: short, specific notes for teams that want their website to answer customers. Plugins vs. one-line embeds — what actually works.
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Only counts from the product.
| Capability | DeskClerk AI | A generic chatbot |
|---|---|---|
| Answers from your content | Yes | Fixed script |
| Shows the source | Yes | Rare |
| Lead capture | Included | Add-on |
| Handoff included | Yes | Higher tiers |
| Setup | About 10 minutes | Days |
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